MyTrustSoftwareMy Trust SoftwareOwned and operated by Start My Business Inc.

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Live Support

Get an answer in seconds from the assistant. If it cannot solve it, open a ticket and a person on our team replies by email.

Start a chatOpen a ticketCall (888) 534-4145
  • Chat answers right away, any time
  • Tickets get a reply within one business day
  • Phone 9 AM to 5 PM Pacific, weekdays
Step 1

Ask the assistant

Pricing, the 50% holiday offer, trust types, the wizard. Try this first, it is the fastest way.

Hi, I am the My Trust Software assistant. Ask me about trust types, pricing and the 50% holiday offer, how the wizard works, or attorney matching. If I cannot solve it, you can open a ticket and our team will reply.

Guest chat is not saved after this session. Log in to keep your chat history. Do not share SSNs, card numbers or passwords here.

Step 2

Open a ticket

Still stuck? Tell us what is going on. A person on our team replies by email.

Log in to attach screenshots and follow your ticket online.

Step 3

We reply and follow up

  1. You get a confirmation emailIt has your ticket number right away.
  2. We reply within one business dayOur team answers by email. Complex ones may need a call.
  3. We keep going until it is fixedIf we need something from you, the status changes to Waiting on you. Reply and it goes straight back to our queue.
  4. You mark it resolvedOr we do. Reply any time and it reopens.

My tickets

Log in to see every ticket you have opened, read our replies, add screenshots and reply right here.

Log in

Your chat history

Guest chats disappear when you close the tab. Log in and every chat is saved to your account, so you can reopen it from any device.

Log in to keep your history

New here? Create a free account.

Help topics

How do I get started?
Create a free account at /sign-up, or start a free trial at /free-trial. To buy a package, press Buy Now and call (888) 534-4145. A specialist confirms the current price and gets you started.
How does the 50% holiday offer work?
All trust packages are 50% off through December 31, 2026. Basic Foundation is $1,462.50, Advanced Growth is $2,437.50 to $3,900, and Elite Enterprise is $6,375. See /#pricing.
Where do I find my documents?
After you log in, open My Trust Documents in the left menu. Your trusts are under Trust Overview, and the compliance dates are in Trust Calendar.
What does Concierge Attorney Matching do?
We find licensed attorneys in your state who handle estate planning, elder law or special needs trusts, contact them for you, and introduce the ones who accept. You pay the attorney directly. It is included in Advanced Growth and Elite Enterprise, and available as an add-on for Basic Foundation.
Is this legal advice?
No. My Trust Software is not a law firm and support cannot give legal, tax or financial advice. Free templates are educational. Have an independent licensed attorney review before you rely on any document.
I cannot log in. What do I do?
Use the Forgot password link on the log-in page. If that does not work, open a ticket with the email address on your account, or call (888) 534-4145.
Which trust is right for me?
The 7-step wizard asks about your goals and points you to a trust type. Choosing the right structure for your situation is a legal question, so we suggest an attorney review. See /#trust-types.

How the ticket system works

Every ticket gets a number and a status, so you always know where it stands. You get an email at each step.

1Open

We received your ticket and it is in the queue. You get a confirmation email with the ticket number.

2In progress

A person on our team is working on it. Nothing needed from you.

3Waiting on you

We replied and need something from you, such as a detail or a screenshot. Reply on the ticket or by email.

4Resolved

We think it is fixed. Reply any time and it reopens. You can also mark your own tickets resolved.

Response times

We aim to reply to every ticket within one business day (weekdays, Pacific time). Chat answers are instant. Billing questions are handled by a person, so open a ticket or email [email protected].

Email notifications

You get an email when we receive your ticket and another every time we reply. Replying to a ticket sends it back to our queue and notifies the team.

Attachments

Logged-in members can add up to 3 files per ticket (PNG, JPG, WebP, PDF or text, 5 MB each). Screenshots help us fix things faster.

Other ways to reach us

Call us(888) 534-4145Specialists quote the current price and answer questions.Email[email protected]Include your account email and purchase date.
Business hoursPhone: 9 AM to 5 PM Pacific, Monday to FridayChat and tickets are open around the clock. Tickets are answered in business hours.

My Trust Software is not a law firm. Support can help you use the site, but cannot give legal, tax or financial advice, and no attorney-client relationship is formed by chatting or opening a ticket. For legal questions, ask an independent licensed attorney. Our Concierge Attorney Matching service can connect you with one in your state. See our Terms and Privacy Policy.